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Billing Issues FAQs

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Can I get a discount for having multiple web hosting accounts?

At SiteServing, we are always trying to provide promotions and special offers; however, we don’t extend any custom discounts for having multiple web hosting accounts. Nonetheless, there are still ways that you can save money on your web hostin...
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Does my renewal include the renewal of my domain name?

Dependent on where your domain name was originally registered, this will have a great impact on if it was/will be renewed along with your web hosting account. Please see below for more information:Domain at SiteServing - Dependent on the time your do...
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Does the renewal of my web hosting include my email address too?

All web hosting accounts which are provided by SiteServing include the following items; ftp accounts, email accounts, MySQL databases, etc. As such, your email addresses would also be renewed along with your web hosting account. However, please note ...
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How do I apply for a free website transfer?

At SiteServing, we want to make it easy for you to transfer your website. As a result, we’re currently offering free website migrations. However, please note that your account mustn’t be older than thirty (30) days old to request the free...
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How do I apply for compensation for remaining time left at my old provider?

At SiteServing, we’re always trying to help. As such, we’re glad to provide transferring customers with a one-time credit for any remaining time at your old web hosting provider. To qualify, please see the requirements outlined below:Fina...
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How do I cancel my web hosting account?

Canceling your web hosting service with SiteServing is easy and can be done relatively quickly. Please follow the step-by-step directions outlined below:Go to the SiteServing Support SectionLocate the section entitled "Support Quick links" Next, clic...
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How do I change my billing cycle?

The process for changing your billing cycle for your web hosting account is fairly straightforward. Please follow the step-by-step guide mentioned-below, and our customer service team will be glad to assist you.Please go to the contact us section of ...
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How do I check my payment history?

Checking your payment history is easy, and can be done with only a few clicks. Please follow the step-by-step guide mentioned-below, and you’ll quickly and easily be able to see all your paid/pending invoices. Login to your Customer AreaExpand ...
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How do I know when my web hosting account is due for renewal?

Checking on when your web hosting accounts renewal date is always a good idea. To do this, please follow the step-by-step process outlined below. Login to your Customer AreaExpand the "Billing & Services" option in the left hand side menuNext, cl...
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How do I obtain an invoice for my web hosting purchase?

Obtaining an invoice is relatively easy and quite straightforward. Please follow the step-by-step directions outlined below, so you may download the PDF invoice:Login to your Customer AreaExpand the "Billing & Services" option in the left hand si...