Why do I get a blank page when I try to access WHMCS?

While it is rare to have issues with WHMCS during the initial installation and configuration process, it does happen. Generally, when you encounter a blank page problem within WHMCS, it means that the server has encountered some errors, and those errors have been hidden from visitors for security reasons.

Please follow the step-by-step process outlined below that will provide you with a guide on how to enable errors to be displayed within your browser, rather than facing a blank page

If you’re able to access your admin area:

• Login to your WHMCS as the administrator
• Go to "Setup & General" then click the "Other" tab
• Once in the "Other" section, click the "Display errors" option
• Save the changes, and revisit the page you where seeing a blank page on

If you’re unable to access your admin area:

• Connect to your web hosting account via FTP
• Navigate to your "web root" (normally /public_html/)
• Locate the "configuration.php" file and add the following line:

  $display_errors = true;

• Save and re-upload the changes made to the "configuration.php" file

Once the testing has been completed, please make sure you disable these above-mentioned features, to ensure that you maintain the security of WHMCS.

If you have any further questions pertaining to your WHMCS license, please feel free to get in contact with our web hosting support team.